Terms and Conditions

GENERAL

“Lounge Facilities” means the provision of a waiting area in the Airport airside or landside with seating and refreshment facilities (facilities may vary by location).

“GLN” means Global Lounge Network a Florida company with principal offices located in Miami, Florida.

“Customer” means the person, firm or company booking the use of Lounge Facilities.

“Airport” means the airport from which the Customer is departing.

“Terms of Entry” means the conditions set out by GLN regarding acceptable behavior, appearance and intoxication that the Customer shall be bound by when entering the Lounge Facilities.

“Charges” means the charges paid by the Customer to GLN in respect of Lounge Facilities in accordance with GLN charging structure, which, may be amended from time to time without prior notice.

The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions.

Words in the singular shall include the plural and vice versa. References to any gender shall include the other. References to legal persons shall include natural persons and vice versa.

 

TERMS OF ENTRY

In order to maintain a relaxed, comfortable environment for all our Customers, GLN ask that the following Terms of Entry are observed.

GLN reserves the right to refuse entry (at the sole discretion of the Lounge staff and/or Manager) to any Customer, or ask any Customer to leave the lounge, that does not comply with the Terms of Entry. GLN is under no obligation to refund in full or in part. GLN is under no obligation to enter into any correspondence.

  1. Customers must not remove food, drinks, magazines, newspapers or any other item that is the property of GLN or the relevant Lounge Operator. Bags may be subject to search and/or inspection should the Lounge Manager or Staff have reasonable suspicion that items are being removed from the Lounge
  2. The considerate use of mobile phones is permitted, although we as Customers to be respectful of other Customers whilst making or receiving calls. GLN reserves the right to ask Customers to refrain from using mobile phones.
  3. CCTV is being used within and around the Lounge with images recorded for your protection and the protection of others.
  4. GLN and its employees reserve the right, at their sole and absolute discretion, to refuse entry to, or to remove, any Customer whose behavior or mode of dress is considered by GLN or its employees to be unsuitable or likely to offend other Customers.
  5. GLN request that Customers with children ensure that the peaceful atmosphere of the Lounge is not disturbed. Children must be accompanied by a Customer aged 18 years or over at all times.
  6. The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
  7. It is the responsibility of the Customer to ensure that they are at the correct departure gate in time to board their flight. GLN does not accept any liability for any Customer who misses their flight. GLN is under no obligation to provide flight announcements in any Lounge.
  8. GLN shall under no circumstances be liable or responsible for the personal belongings of any Customer. Customers taking personal belongings into the Lounge do so solely at their own risk.
  9. Customers must not bring luggage trolleys into the Lounge.
  10. Customers are required to inform a member of staff immediately in the event of any spillages or breakages.
  11. Standard Lounge stay is 3 (three) hours prior to the scheduled departure time of the Customers flight subject to individual airline check-in/bag-drop opening times. Additional time may be purchased at the Lounge, subject to availability.
  12. Alcohol may only be handled and/or consumed by those over the age of 21 years. Persons not adhering to this will be asked to leave the Lounge.
  13. GLN reserves the right to refuse entry to, or to remove from the Lounge any person who is drunk and/or disorderly or whose conduct is unlawful. Our staff, at their reasonable discretion, are here to control the amount of alcohol consumed by any passenger as those that appear drunk may be refused the right to fly. Any person who causes a disturbance or who refuses to comply with reasonable requests from the Lounge Staff may be removed from the Lounge.
  14. These Terms of Entry apply to all Customers including those that have Lounge access pre-booked through a third-party access provider, as part of a Membership Card scheme, included as part of an airline ticket or Frequent Flyer scheme.

 

LOUNGE FACILITIES

  1. All specifications, descriptions, drawings, photographs and/or illustrations of the Lounge Facilities, and any advertising matter, sample books and/or menu descriptions are only intended to serve as a guide and are not to be relied upon by the Customer, or treated as binding or as forming part of these Terms and Conditions or any contract with the Customer.
  2. GLN shall use its reasonable endeavors to ensure that a suitable environment is maintained in the Lounge Facilities.
  3. GLN shall use its reasonable endeavors to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation without notice, or close the Lounge Facilities due to refurbishment, relocation or otherwise in which case a refund of the Charges will be made at GLN’s sole discretion.
  4. GLN shall use its reasonable endeavors to provide the best customer experience possible. Unsatisfied customers should address a member of GLN staff, supervisors or Lounge Manager with their concerns. In some cases a refund of the Charges will be made at GLN’s sole discretion.
  5. GLN and 3rdParty lounge operators reserve the right to refuse a Customer entry to the Lounge Facilities for any statutory, regulatory, Airport policy reasons (including but not limited to health and safety policies or fire regulations) or breach of these Terms and Conditions. In this event, GLN are under no obligation to offer a full or partial refund or any other form of compensation.

The Lounge Bogota at Bogota El Dorado International, Terminal 1

DIRECTIONS
Airside – After Security Checks, 1st Floor. Proceed through Duty Free and turn right. Domestic and in transit flights only.

HOURS OF OPERATION
Open 24/7.

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge at San Juan International Airport, Terminal C

DIRECTIONS
Airside – the lounge is located at the entrance of Terminal C. Pass through Security Check Point B, turn left and walk towards Terminal C until you see the “The Lounge” sign.

HOURS OF OPERATION
Everyday: 06:00 to 4:30 hours Phone: (787) 705 0904

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Cúcuta at Camilo Daza International Airport

DIRECTIONS
Airside – after Security Checkpoint, proceed towards the departure gates and the lounge is located at the end of the hallway. Domestic flights only.

HOURS OF OPERATION
Open daily from 5:00-22:00

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Florianopolis at Hercilio Luz International Airport

DIRECTIONS
Airside – After security, head to the Domestic Boarding Area and turn left and enter the first door to the left in front of Gate 6. Take the elevator to the second floor to the lounge. Domestic flights only.

HOURS OF OPERATION
4:00-21:00 hrs. Hours are subject to change and may vary according to flight schedules. Phones: +55 483331 4797, +55 48 98841278

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

SkyTeam Lounge at the New Istanbul International Airport

DIRECTIONS
The lounge is located on level H. After passport control continue left towards terminal A; take the escalator on the left to level H.

HOURS OF OPERATION
Open 24/7 Phone: 0212 891 91 91 ext. 40290

OUR CUSTOMERS

The Lounge Panama by GLN at Panama City International Airport

DIRECTIONS
After the security checkpoint, walk towards gate section 101-115, the lounge is located in front of the “Panama Store.” Priority Pass and all major credit cards are accepted. Due to extremely high demand, there is a maximum stay time of 4 hours for Priority Pass cardholders.

HOURS OF OPERATION
Open 24 hours a day, 7 days a week
Phone: +507 6035 7276

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge X´ian at Xianyang International Airport

DIRECTIONS
Airside – The lounge is located in the New South 3 Concourse. Please pass the security check point, turn right and walk towards Gates H30-H34. On the right side, take the elevator to one level up.

HOURS OF OPERATION
Open daily from 6:00-24:00 hours

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

Skyteam Lounge at Vancouver International Airport

DIRECTIONS
Airside – International Departures. After Security Checks, the lounge is located on the left, near Gate 53. The lounge is not accessible to passengers departing on Canadian domestic or US Transborder flights.

HOURS OF OPERATION
Monday 10:00-2:00
Tuesday to Sunday 9:00-23:00
(hours might change without notice depending on flight schedules)
Phone: 604 247 1773
OUR CUSTOMERS

The Lounge Santa Marta at Simón Bolívar International Airport

DIRECTIONS
Airside – proceed towards the departure gates and the lounge is located at the end of the hallway. Domestic flights only.

HOURS OF OPERATION
Hours: 6:00-21:30 daily Phone: +55 314 4562 2914

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge in Partnership with Air Transat at Cancun International Airport Terminal 4

DIRECTIONS
Airside – Pass the Security Checkpoint, pass through the Duty Free Shops and take a left to the boarding gates area. At Door 55 take a left and take the elevator to the ground level.

HOURS OF OPERATION
Open 24/7. Phone: +52 9981764009

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge by GLN at Cancun International Airport, Terminal 2

DIRECTIONS
Airside-Terminal 2. Cross the security check point and proceed left. Take the escalators and pass the Duty Free shops on the second floor. The Lounge is located on the left side.

HOURS OF OPERATION
Open 24/7. Phone: +52 1 998 886 0980

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Medellín by GLN (Domestic Terminal) at José María Córdova International Airport

DIRECTIONS
After security control turn left, walk towards gate 1 and take the elevator (on the left hand) to the third floor.

HOURS OF OPERATION
Hours: 7:00-15:00 (hours are subject to change depending on flight departures schedules) Phone: +57 (344) 185 122

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Medellín International by GLN at José María Córdova International Airport

DIRECTIONS
Airside – After customs, walk and pass the Duty Free stores and then turn right to gate number 10. Between Gates 10-11, take the elevator to the second floor.

HOURS OF OPERATION
Hours of operation depend on the flight departure schedule and may change without notice. Phone: +57 4 418 6517

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Medellín Regional at Olaya Herrera Airport

DIRECTIONS
Airside – Pass the security checkpoint and walk towards the gates area. The lounge is located at the end of the hallway.

HOURS OF OPERATION
Hours: 5:00- 16:30 daily except Sundays (6:00-16:30) Phone: +57 322 746 4349

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge San Juan by GLN at San Juan International Airport, Terminal A

DIRECTIONS
Terminal A. Airside – after Security, turn left and walk through the Duty Free Shops. The lounge is located on the right hand side. Phone: 787 705 0905

HOURS OF OPERATION
6:00-20:00 Daily  (Mon-Sun)

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge by GLN at Bahías de Huatulco International Airport

DIRECTIONS
Airside-after the security check point, proceed left towards gates 5-6-7-8. The Lounge is located at the end of the hallway on the right side.

HOURS OF OPERATION
6:00-19:00. Phone: +52 958 581 9150

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

SkyTeam Lounge Santiago international Terminal at Arturo Merino Benítez International Airport

DIRECTIONS
Airside Pier E – after security proceed to Pier E, at the entrance of Pier E on the right you will see an elevator lobby. Take elevator to level one, lounge is located on the right hand side.

HOURS OF OPERATION
Hours: 7:00-23:00.

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge at Mexico City International Airport

DIRECTIONS
Airside – Terminal 1. After Security Check Points go through entrance J and the Duty Free. The lounge is located next to Gate 31.

HOURS OF OPERATION
Open 24/7. Phone: 52 (55) 2599 1557

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge by GLN at Oaxaca International Airport

DIRECTIONS
Upon entering the terminal proceed left towards the arrivals area. Lounge information desk is located across from the car rental counters, personnel will guide passengers to the Lounge on the second floor.

HOURS OF OPERATION
5:00-21:00. Phone: +52 951 688 6297

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge by GLN at Puebla International Airport

DIRECTIONS
Airside-after the security check point, immediately look for The Lounge on the left side.

HOURS OF OPERATION
5:30-22:00. Phone: 043 227 102 51097

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

Turkish Airlines Lounge at the New Bangkok International Airport

DIRECTIONS
Concourse D Turn right after immigration and pass the Duty Free shops towards Concourse D. Take escalator to Level 3. From Gate D8 go to the transfer desk direction.

HOURS OF OPERATION
Hours vary according to flight departure times.

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

Turkish Airlines Lounge Terminal E

DIRECTIONS
Airside – after TSA Check Point in Concourse E. The lounge is located on Level 2, past the escalator on the left hand side. Access from Terminal D – pass through the connector to the Central Terminal (E Gates Concourse) and the lounge is located directly ahead.

HOURS OF OPERATION
05:00 – 22:00 daily. Phone: (786) 690-4444

ACCESS

Airlines: Turkish Airlines, Aer Lingus, LOT Airlines, TAP Portugal, and all Star Alliance members in the terminal.

Admittance: All Priority Pass, Lounge Key, Diners Club members, First Class, and Business Class passengers from these airlines. One-Day Pass available to all passengers holding a valid same-day boarding pass of any airli

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

Turkish Airlines Lounge Terminal H

DIRECTIONS
Airside – the lounge lift lobby is located midway between Concourses H and J. Take the lift to the 3rd Floor, keep to the left until you reach the lounge entrance.

HOURS OF OPERATION
05:00 – 22:00 daily. Phone: (305) 869 4223

ACCESS

Airlines: Turkish Airlines, Lufthansa, Swiss, LOT Airlines, TAP Portugal, United Airlines and all Star Alliance members in the terminal.

Admittance: All Priority Pass, Lounge Key, Diners Club members, First Class, and Business Class passengers from these airlines. One-Day Pass available to all passengers holding a valid same-day boarding pass of any airline.

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge at Bremen Airport, Germany

DIRECTIONS
After the security checkpoint, walk towards gate section A1 – A5.
HOURS OF OPERATION
Open 8:30-21:00 hours Phone: +507 6035 7276
OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

Harmony Lounge, Medellín International by GLN at José María Córdova International Airport

DIRECTIONS
Airside – After customs, walk and pass the Duty Free stores and then turn right to gate number 10. Between Gates 10-11, take the elevator to the second floor.

HOURS OF OPERATION
Hours of operation depend on the flight departure schedule and may change without notice. Phone: +57 4 418 6517

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Koeln-Bonn at Cologne-Bonn International Airport, Germany

DIRECTIONS
Terminal 1. Airside – the lounge is located at the C Gates in Concourse C.

HOURS OF OPERATION
5am – 10pm daily.

Maximum 4 hour stay – Children under 5 years are admitted free – Separate smoking room available.

Complimentary luggage storage available inside the lounge.

OUR CUSTOMERS

WALK-INS WELCOME

Day Pass Available

The Lounge Cataratas at Foz do Iguacu International Airport

DIRECTIONS
Airside – after Baggage Control, 2nd Floor, in front of Gate 2. Domestic flights only.

HOURS OF OPERATION
3:30 – 20:00 Monday & Friday – Saturday.
07:00 – 20:00 Tuesday – Thursday & Sunday.
One child under 12 years admitted free per cardholder – Quiet area, Cinema – Separate children’s play area available – Dress code applicable (shoes and shirts required for entry).

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Bucaramanga by GLN at Bucaramanga Palonegro International Airport

DIRECTIONS
The lounge is located next to gate 5.

HOURS OF OPERATION
Hours: 5:00-20:00 (hours are subject to change depending on flight departures schedules) 

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Vitoria at Vitoria International Airport

DIRECTIONS
Airside – after Baggage Control, in front of Gate 6. Domestic flights only.

HOURS OF OPERATION
4:00 – 20:00 Monday – Sunday.
One child under 12 years admitted free per cardholder – Quiet area, Cinema – Separate children’s play area available – Dress code applicable (shoes and shirts required for entry).

OUR CUSTOMERS

WALK-INS WELCOME

Promotional day pass: R$145,00

The Lounge Thessaloniki at Thessaloniki Airport

DIRECTIONS
Airside Terminal 2 – After Security Check, turn right, pass the Duty Free Shop and take the stairs or lift to the Mezzanine Floor. The lounge is located on the left hand side.

HOURS OF OPERATION
Hours: 6:00-22:00.

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available

The Lounge Montería by GLN at Los Garzones Airport

DIRECTIONS
Airside – after Security Checks take the elevator/escalator on the right hand side to the 2nd Floor. Domestic flights only.

HOURS OF OPERATION
Hours: 6:30-15:30 daily Phone: 57 (4) 791 1476

OUR CUSTOMERS
WALK-INS WELCOME
Day Pass Available