How can I retrieve a forgotten item?
If you believe you forgot a personal belonging at one of our lounges, please write to info@globalloungenetwork.com, and include the name of the airport and terminal, hour and time of the visit, and a brief description of the item(s).
Where can I find the QR code for my Day Pass?
If you do not find an email with your QR code, please search your SPAM email folder as well. If you need further assistance, contact us through info@globalloungenetwork.com.
Why does my Day Pass not show the name of the lounge I expect to visit or the date?
You choose the lounge at the time of reservation, but it does not need to appear on your Day Pass. Day Passes are valid for a year since the date of purchase.
Are there time limits for lounge visits?
Yes, there are time limits for most lounges, and they vary according to location.
Will I be charged for my Priority Pass visit?
We do not know since only cardholders have access to that information. For assistance, kindly contact https://memberhelp.prioritypass.com/en-GB/support
Will I be charged for my Priority Pass guests?
We do not know since only cardholders have access to that information. For assistance, kindly contact https://memberhelp.prioritypass.com/en-GB/support
Will I be charged for my Lounge Key visit?
We do not know since only cardholders have access to that information. For assistance, kindly contact https://airport.mastercard.com/en/contact-us
Will I be charged for my Lounge Key guests?
We do not know since only cardholders have access to that information. For assistance, kindly contact https://airport.mastercard.com/en/contact-us
